Support

Developer: Dzianis Huletski

Country: Poland

Contact: d.h.emservice@gmail.com

WakeUp is an anti-snooze alarm app designed to help users fully wake up through missions, movement, and wake-check verification. This page explains how to get help and what information to include when contacting support.

1. What Support Covers

You can contact support for help with issues such as:

• alarm setup or editing problems;
• alarm not behaving as expected;
• mission flow issues;
• wake-check questions;
• premium access or restore purchase issues;
• questions about permissions or reliability settings;
• bug reports or unexpected app behavior.

2. Before You Contact Support

Before sending a support request, please check the following:

• make sure notifications are allowed for WakeUp;
• make sure required permissions such as motion or camera access are enabled if you use related missions;
• review the Alarm Reliability & Permissions page for iOS limitations;
• confirm whether the app was force-closed before the alarm should have fired;
• check whether Focus mode, mute settings, or other system settings may have affected the experience.

3. How to Contact Support

You can contact support by email at:

d.h.emservice@gmail.com

Please use a clear subject line such as “WakeUp Support Request” so the request can be identified quickly.

4. Information to Include

To help diagnose issues faster, please include as much of the following as you can:

• your device model;
• your iOS version;
• the WakeUp app version;
• a short description of what happened;
• the time the issue occurred;
• which mission type was involved, if relevant;
• whether the app was in foreground, background, or had been force-closed;
• screenshots if they help explain the issue.

5. Mission-Specific Help

Math or memory missions

If a cognitive mission does not behave as expected, include the mission type, the selected difficulty, and what result you saw on screen.

Shake or movement missions

If movement-based missions seem inaccurate, check that Motion & Fitness permission is enabled and include details about the behavior you observed.

QR or camera-based missions

If camera missions do not work, check that camera permission is enabled and that lighting conditions allow the code or object to be recognized properly.

6. Premium and Billing Help

If you are having trouble with premium access, restore purchases, or subscription recognition inside the app, support may help with feature-access troubleshooting.

However, Apple handles billing, payment methods, renewals, cancellations, and refunds through the App Store. For billing disputes or refund requests, you may need to use Apple’s support channels.

7. Reliability Questions

If your question is about alarms not sounding as expected, wake-check timing, or behavior after the app was force-closed, please also review:

Alarm Reliability & Permissions — /labs/wakeup/reliability

This page explains important iOS limitations that affect all alarm apps, including notification limits, silent mode behavior, and the impact of force-closing the app.

8. Response Time

Support requests are handled manually. Response times may vary depending on request volume, weekends, holidays, and the complexity of the issue.

9. Feature Requests

You may also use the support email to send feature ideas or feedback. Suggestions about new mission types, wake-check logic, premium features, accessibility, and user interface improvements are welcome.

10. Abuse and Safety

WakeUp is intended as a productivity and wake-up assistance tool. Support is not a channel for emergency services, medical advice, or crisis intervention.

11. Contact

If you need help with WakeUp, contact:

Dzianis Huletski
Poland
d.h.emservice@gmail.com