Support

Product: Tani Prąd: Taryfy i Alerty

Developer: ASAPtera Labs

Contact: d.h.emservice@gmail.com

Tani Prąd: Taryfy i Alerty is an informational iOS app designed to help users in Poland understand cheap-hour windows for supported electricity tariffs such as G12 and G12w. This Support page provides practical help for setup, troubleshooting, and feature questions.

1. What the App Helps With

The App is designed to help users:

• see whether electricity is currently in a cheaper tariff window;
• check when the next cheaper period begins;
• review bundled default schedules for supported OSD and tariff combinations;
• set or edit manual schedule overrides;
• see recommendations for which appliances may be better to run now or later;
• view current cheap-hour status on a Home Screen widget;
• receive local notifications related to tariff windows, where enabled.

2. Common Support Topics

Tariff or operator setup

If the displayed schedule does not appear correct, first verify your operator, tariff, and contract details against your bill or official tariff documentation. If needed, use the manual schedule editor to override the bundled default schedule.

Cheap-hour windows look wrong

Some operators use different seasonal rules, weekday-only rules, weekend or holiday logic, or contract-specific details. The App includes bundled reference schedules, but your actual contract may differ. Always compare the App’s information with your own provider documents.

Widget not updating

Widgets on iOS are subject to system refresh behavior and may not update instantly. If a widget appears stale, try reopening the app, checking your selected tariff setup, and confirming that the widget was added correctly after the latest configuration.

Notifications are not arriving

Tani Prąd uses local notifications. Make sure notification permission is enabled in iOS Settings for the App. Also confirm that Focus modes, notification summaries, or system notification settings are not delaying or suppressing alerts.

3. First Troubleshooting Steps

If something seems incorrect, try the following:

• confirm that you selected the correct OSD and tariff type;
• double-check whether your schedule is seasonal, weekend-based, or holiday-based;
• review and remove any manual override if it no longer matches your setup;
• close and reopen the App;
• remove and re-add the widget if widget data appears outdated;
• confirm that notification permissions are enabled if alerts are expected;
• compare the App’s displayed schedule with your electricity bill or official tariff PDF.

4. Manual Schedule Overrides

If your actual tariff timing differs from the bundled default schedule in the App, you may be able to use the manual editing feature to define your own cheap-hour windows. Manual overrides generally take precedence over bundled defaults for the matching operator and tariff combination.

If you enter custom times, make sure they match your actual contract documentation.

5. Widget Support

The widget is designed to show at-a-glance cheap-hour information from data shared between the main app and the widget extension. Widget behavior can depend on iOS refresh timing, device state, and whether the app’s current data has been saved properly.

If the widget is missing data, try opening the app and confirming that setup has been completed successfully.

6. Notifications Support

The App uses local notifications only. No server account is required for alert delivery. Because notifications are local:

• alert timing depends on iOS notification permissions and system policies;
• Focus mode, mute behavior, and system summaries can affect delivery visibility;
• notification content is based on the schedule data currently stored in the app.

7. Accuracy and Contract Differences

The App is informational only. Schedule accuracy may vary depending on your operator, contract, tariff version, seasonal rules, weekends, holidays, manual overrides, or future tariff changes. The App should not replace verification against official provider materials.

8. Supported Scope

Support is generally provided for:

• basic app functionality;
• setup questions;
• widget behavior questions;
• notification permission issues;
• manual schedule editor usage;
• questions about how bundled schedules are meant to work inside the app.

Support does not include direct legal, billing, contractual, or operator-specific electricity advice.

9. How to Contact Support

If you need help, contact:

ASAPtera Labs
Email: d.h.emservice@gmail.com

When writing for support, it helps to include:

• your device model and iOS version;
• the selected operator and tariff type in the app;
• a short description of the problem;
• whether you are using a manual override;
• whether the issue affects notifications, widget status, or schedule display.

10. Future Updates

Support content may evolve as the App adds more languages, new operators, OCR-based bill detection, calendar export, dynamic price features, or additional premium capabilities in future versions.