Support for Slipstop

Developer: Dzianis Huletski

Country: Poland

Support email: d.h.emservice@gmail.com

1. What Support Covers

You can contact support regarding issues such as:

• installation or launch problems;
• setup issues related to distracting app selection;
• permissions or Screen Time access questions;
• unexpected behavior in interruption, pause, or focus flows;
• focus timer issues or missing rescue stats;
• subscription access and restore purchase questions;
• data deletion questions;
• general feedback or product suggestions.

2. What to Include in Your Email

To help resolve issues faster, please include as much of the following as possible:

• your device model;
• your iOS version;
• the version of the App you are using;
• a short description of the issue;
• steps to reproduce the issue, if known;
• screenshots, if relevant;
• whether the issue concerns the free or premium version;
• whether the issue involves permissions, app interruption, timer behavior, or purchases.

3. Permissions and Screen Time Access

Some features of Slipstop may depend on Apple system permissions or Screen Time-related access. If interruption or app-selection functionality is not working as expected, support may ask whether the necessary permissions were granted, whether access was later revoked, or whether your current iOS setup limits certain features.

For more detail on this topic, please review the Permissions & Screen Time Access page.

4. Subscription Support

For billing, renewals, cancellations, and refund requests, Apple remains the payment processor and merchant of record for in-app purchases. If your issue is specifically about charges, payment methods, or refund requests, you may need to contact Apple directly through your App Store account support channels.

For restore-purchase issues, missing premium access, or entitlement mismatches inside the App, you can still contact support at the email listed above.

5. Technical Limitations

Some features may depend on Apple platform behavior, supported iOS system capabilities, permission status, device compatibility, or future framework changes outside the developer’s direct control. Support can help clarify whether an issue appears to be app-specific or related to platform limitations.

6. Privacy and Sensitive Information

Please do not send unnecessary sensitive personal information by email. Support communication should focus on technical help, subscriptions, permissions, feature behavior, and app-related questions.

If you need help explaining a bug, a short description, screenshots, and system details are usually enough.

7. Response Time

Support is provided on a reasonable-effort basis by the developer. Response times may vary depending on workload, weekends, holidays, and the complexity of the issue.

8. Product Feedback

Feedback, UX suggestions, and bug reports are welcome. If you have ideas for improvements, you can send them by email with the subject line clearly marked, for example:

• Bug Report
• Subscription Issue
• Permissions Issue
• Feature Request
• General Feedback

9. Scope of Support

Support is limited to the App and its intended use. It does not include therapy, mental health counseling, medical advice, psychiatric advice, legal advice, or emergency help.

10. Contact

For support requests related to Slipstop, please contact:

Dzianis Huletski
Poland
d.h.emservice@gmail.com