Support

Developer: Dzianis Huletski

Country: Poland

Support email: d.h.emservice@gmail.com

Thank you for using PDF Converter Ultimate. This page explains how to get help, report issues, ask questions about subscriptions, and contact the developer regarding privacy, file handling, or app behavior.

1. General Support

If you need help using the app, have a question about a feature, or want to report a problem, please contact:

d.h.emservice@gmail.com

When possible, include the following in your message:

• your device model;
• your iOS version;
• the app version;
• a short description of the issue;
• steps to reproduce the problem;
• screenshots, if relevant.

2. What We Can Help With

You can contact support about topics such as:

• app bugs, crashes, or launch issues;
• problems with scanning documents;
• gallery import or Files app import issues;
• PDF generation or preview problems;
• document rename, delete, star, search, or sorting issues;
• subscription questions or restore purchases issues;
• questions about permissions, privacy, or local file storage;
• general product feedback and improvement suggestions.

3. Subscription Support

If you have a question about Premium access, free trial availability, or Restore Purchases, contact support at:

d.h.emservice@gmail.com

Please note:

• subscription purchases are processed by Apple;
• cancellations are managed through your Apple ID / App Store account settings;
• refund decisions are made by Apple, not by the Developer.

For billing disputes or refund requests, you may need to contact Apple directly through your App Store support channel.

4. Privacy and File Handling Questions

If you have questions about privacy, local storage, imported documents, or file handling, you can contact:

d.h.emservice@gmail.com

For more information, please review:

• Privacy Policy
• Terms of Service
• Subscription Terms
• Permissions & File Handling

5. Known Product Scope

PDF Converter Ultimate currently focuses on scanning, importing, converting supported content into PDF, previewing, sharing, and managing documents on iOS.

Please note that some advanced Office-related conversions may require future backend or SDK support and may not be available in the current release.

6. Response Time

Support requests are reviewed personally by the Developer. Response times may vary, but we aim to respond within a reasonable timeframe.

Please note that response times may be slower on weekends, holidays, or during active development periods.

7. Platform and Dependency Limitations

Some features depend on Apple services, iOS permissions, StoreKit availability, local device capabilities, file compatibility, and other platform-level conditions. We will do our best to help diagnose issues, but some problems may result from unsupported file structures, device-specific conditions, or third-party platform behavior outside the Developer’s direct control.

8. Contact

Dzianis Huletski
Poland
d.h.emservice@gmail.com