Support for AI Psychologist 24/7

Developer: Dzianis Huletski

Country: Poland

Support email: d.h.emservice@gmail.com

1. What Support Covers

You can contact support regarding issues such as:

• installation or launch problems;
• subscription access and restore purchase questions;
• feature behavior or unexpected errors;
• voice input, image reflection, or mood/journal issues;
• data deletion questions;
• general feedback or product suggestions.

2. What to Include in Your Email

To help resolve issues faster, please include as much of the following as possible:

• your device model;
• your iOS version;
• the version of the App you are using;
• a short description of the issue;
• steps to reproduce the issue, if known;
• screenshots, if relevant;
• whether the issue concerns Free, Premium, or Premium Plus access.

3. Subscription Support

For billing, renewals, cancellations, and refund requests, Apple remains the payment processor and merchant of record for in-app purchases. If your issue is specifically about being charged, refund requests, or payment methods, you may need to contact Apple directly through your App Store account support channels.

For entitlement mismatches or restore-purchase issues inside the App, you can still contact support at the email listed above.

4. Privacy and Sensitive Content

Please do not send highly sensitive personal information, medical records, crisis disclosures, or unnecessary private content by email unless absolutely necessary to explain a technical issue.

Support communication should focus on technical help, account state, feature behavior, and app-related questions.

5. Crisis Situations

Support email is not a crisis line and is not monitored as an emergency service. If you are in immediate danger, think you may harm yourself or others, or need urgent mental health help, do not wait for an email response.

Please use local emergency services or appropriate crisis resources immediately, and see the dedicated Crisis Support page for more guidance.

6. Response Time

Support is provided on a reasonable-effort basis by the developer. Response times may vary depending on workload, weekends, holidays, and the complexity of the issue.

7. Product Feedback

Feedback, usability suggestions, and bug reports are welcome. If you have ideas for improvements, you can send them by email with the subject line clearly marked, for example:

• Bug Report
• Subscription Issue
• Feature Request
• General Feedback

8. Scope of Support

Support is limited to the App and its intended use. It does not include professional therapy, medical guidance, psychiatric advice, or legal advice.

9. Contact

For support requests related to AI Psychologist 24/7, please contact:

Dzianis Huletski
Poland
d.h.emservice@gmail.com