Support

Developer: Dzianis Huletski

Country: Poland

Support email: d.h.emservice@gmail.com

5 Seconds is developed and operated by Dzianis Huletski. If you need help with the app, want to report a bug, or have feedback about gameplay, accessibility, subscriptions, or content, you can use the contact information on this page.

1. What You Can Contact Us About

You may contact support regarding issues such as:

• the app not opening or crashing;
• subscription, billing, or restore purchase questions;
• gameplay errors or unexpected behaviour;
• missing access to features you expected to unlock;
• questions about content, prompts, or categories;
• accessibility concerns or usability feedback;
• requests to report inappropriate or problematic content;
• general product feedback and suggestions.

2. How to Contact Support

For support, please email:

d.h.emservice@gmail.com

Please include “5 Seconds” in the subject line so your message can be identified more easily.

3. Information That Helps Us Resolve Issues Faster

If you are reporting a technical issue, it is helpful to include as much of the following as possible:

• your device model;
• your iOS version;
• the version of 5 Seconds you are using;
• a short description of what happened;
• the steps you took before the issue appeared;
• screenshots or screen recordings, if available;
• whether the issue happens every time or only sometimes.

4. Subscription and Billing Support

Subscriptions, renewals, cancellations, and refunds are generally handled through Apple. If you have billing-related questions, you may first need to check your Apple ID subscription settings or contact Apple Support.

We can still help you understand how premium access is intended to work inside the app and whether a restore purchase flow is available.

5. Gameplay and Content Feedback

If a question, challenge, prompt, or category seems unclear, broken, repetitive, inappropriate, or unsuitable, you may report it through support email. Feedback like this helps improve the product over time.

6. Accessibility Support

If you encounter issues related to readability, contrast, text scaling, touch targets, interaction timing, VoiceOver behaviour, or other accessibility-related concerns, please contact support. Accessibility feedback is especially valuable and may influence future updates.

7. Response Time

We aim to respond within a reasonable time, but response speed may vary depending on volume, holidays, weekends, and the nature of the issue. Sending a clear and detailed report usually helps reduce back-and-forth.

8. No Guaranteed Resolution Timeline

We aim to review and improve reported issues, but we cannot guarantee that every feature request, report, or suggested change will be implemented within a specific timeframe.

9. Abuse of Support Channels

We reserve the right not to respond to abusive, threatening, spam, fraudulent, or clearly irrelevant communications.

10. Contact

If you need support for 5 Seconds, you can contact:

Dzianis Huletski
Poland
d.h.emservice@gmail.com